Last week, our very own Chris Nolan and Rob Jackson represented HealthLink Dimensions at NADP Converge 2025, the premier event for dental payers. This year’s conference highlighted some of the most pressing issues shaping the future of the dental payer industry, including provider engagement, network directory accuracy, and the role of strategic partnerships in addressing payer challenges.
As first-time attendees, our team found NADP Converge to be highly engaging, with opportunities for meaningful networking and valuable conversations with industry leaders. We are already looking forward to next year.
Key Takeaways
- Provider engagement is critical to reducing churn
Speakers consistently reinforced that provider churn is one of the most expensive challenges for payers. When providers leave a network, payers face not only financial strain but also disruption to member access. The message was clear: strengthening provider engagement and loyalty is key to network stability. - Directory validation is an emerging priority in dental
While medical networks have long recognized the need for accurate provider directories, dental payers are only beginning to confront the same challenge. Aside from HealthLink, only one other vendor mentioned directory validation at NADP. This represents a significant opportunity for payers to address inaccuracies before they create compliance or member experience issues. - Collaboration will drive competitive advantage
Across the conference, there was strong momentum around partnerships that combine strengths to better serve payers. As payers look for integrated solutions that improve efficiency and accuracy, HealthLink is well-positioned to be the trusted partner delivering the provider data foundation that makes these collaborations successful.
How HealthLink Dimensions Solves These Challenges
Many of the challenges discussed at NADP align directly with the solutions we deliver every day.
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To address provider engagement and churn, HealthLink’s Engage solutions help payers maintain stronger relationships with providers through precise, multi-channel communication. Email Deployment, Trigger Email, and Programmatic Advertising allow payers to deliver timely, relevant information that keeps providers connected and supported.
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To improve directory accuracy, our Network Directory Validation service combines AI monitoring, live provider outreach, and rigorous verification against over 500 data sources. This ensures dental payers can maintain accurate, defensible directories that eliminate ghost networks and strengthen member trust.
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To support strategic growth and network stability, our Profile solutions provide the most accurate, continuously updated foundation of provider demographics, affiliations, and digital identities. This data enables payers to target, engage, and retain the right providers with confidence.
Looking Ahead
The conversations at NADP Converge 2025 underscored the importance of accurate data and proactive provider engagement in reducing churn and improving payer-provider relationships. At HealthLink Dimensions, we are proud to help payers solve these challenges today, and we look forward to continuing the conversation at next year’s conference.
About HealthLink Dimensions
HealthLink Dimensions helps payers, providers, and life sciences organizations strengthen networks with accurate provider data and smarter engagement strategies. Our solutions tackle industry-wide challenges such as reducing provider churn, maintaining directory accuracy, and improving communication with clinicians across channels. We stand apart through continuous product innovation that drives measurable results, superior service reflected in a 95% client retention rate, and privacy-safe data independently certified by TrustArc’s and the Network Advertising Initiative (NAI). With HealthLink Dimensions, organizations can turn provider data into actionable insights that build stronger relationships and deliver lasting impact.
