It is crucial for patients to have access to up-to-date and accurate information regarding healthcare providers. Health plans are under strict federal and state scrutiny related to the accuracy of practitioner information maintained and published within provider directories. The cost of inaccurate or incomplete information comes in the form of fines, member dissatisfaction and poor ratings.
Does your provider directory meet the needs of consumers
and federal guidelines?
Maintaining provider directory information can be a complex task. Many organizations do not have the internal resources to pull from many different data sources and keep up with constantly changing data. HealthLink Dimensions can simplify this task with our Provider Directory Update service. With this multi-faceted approach you can restore your provider directory to good health and implement an on-going process to maintain accuracy.
Every organization’s needs are different, therefore, HealthLink Dimensions will collaborate with your team to design a solution that is custom tailored to accomplish your objectives. Our approach ensures the most accurate, up-to-date provider information as well as multi-channel communication methods for provider outreach.
The Provider Directory Update service includes:
• Data Analysis – An in-depth data analysis to standardize, cleanse and match
to HealthLink Dimensions’ master database and render key metrics.
• Data Cleansing – Through this process a variety of different validation
methods are utilized and customized based on the specific client needs.
• Data Maintenance Plan – Our technical and operations teams will collaborate
with you to determine the best data delivery, format, and frequency. Live
validation is provided through our Provider Research Portal or our PRC team.
• Provider Outreach – A customized outreach program will include frequent and
recurring communication to healthcare providers to capture and update
With our Provider Directory Update service you’ll improve the data integrity of your provider directory, adhere to federal and state guidelines and improve member and provider satisfaction.