In any industry, a Net Promoter Score (NPS) is one of the most reliable indicators of how well a company is meeting customer expectations. It measures how likely clients are to recommend a company to others; a high NPS signals not just satisfaction, but real loyalty and trust.
HealthLink Dimensions recently achieved an NPS of 79, placing us in the top tier of companies across any industry. That score puts us in the company of trusted global brands like Amazon, Starbucks, and Zoom. Just as importantly, we maintain a 95% client retention rate, underscoring the value clients place on our reliability, responsiveness, and service model.
In healthcare data and marketing, where details matter and execution is critical, this level of satisfaction is both rare and meaningful.
Client satisfaction starts with consistency. At HealthLink Dimensions, we focus on delivering what we promise: clean, accurate data, reliable campaign performance, and actionable reporting. Clients count on us to support their outreach, protect their brand, and meet their deadlines without added complexity.
Our ability to deliver on our promises is one of the primary reasons clients continue to choose us year after year.
Behind the NPS score and retention rate is a team that makes it happen. Every HealthLink Dimensions client is supported by a dedicated Client Experience Manager who knows their business, understands their goals, and provides direct support. This means no anonymous ticketing systems, no bots, and no guessing games.
From day one, this team takes an active role in every aspect of the relationship. They manage onboarding and integrations, facilitate data requests, ensure campaigns launch smoothly, and conduct regular reviews to assess performance and uncover opportunities for improvement. Their goal is to keep each client aligned, informed, and confident in the outcomes we help them achieve.
Clients don’t have to navigate multiple contacts or chase answers. They have a single point of contact who is accountable, informed, and accessible. This continuity and attention to detail are key reasons why our clients are not only satisfied, but highly likely to refer others.
To understand how uncommon a score of 79 really is, consider the companies that share similar ratings:
While these companies operate in different industries, the common thread is customer loyalty driven by consistent value and trusted service. HealthLink Dimensions reaches that same level, and in healthcare, where the stakes can be higher and the margin for error is often smaller.
Healthcare marketers face a unique set of challenges, from fragmented audiences to shifting compliance requirements. While data is the foundation, what clients really need is a partner who helps them apply it effectively.
HealthLink supports clients with Network Directory Validation services to ensure their provider data is current, accurate, and compliant with regulatory requirements. For many health insurers, the directory may be the first or only interaction a member has with their plan in a given year, which makes it essential to get that first impression right. Reliable, well-maintained directories reflect professionalism and inspire trust, improving member satisfaction and reducing downstream issues. Clients gain confidence knowing their directories meet industry standards and serve as dependable resources for both members and providers.
Additionally, our teams provide strategic input and campaign guidance, helping clients execute with precision and confidence. Whether they’re promoting a new treatment, building referral networks, or engaging specialists, we ensure they have the tools and insight they need to reach the right audience.
Every detail matters in healthcare communications. An inaccurate email address can lead to missed opportunities. A delayed report can throw off a product launch. A generic support response can undermine trust. That’s why our approach to client service, data integrity, and campaign execution has earned HealthLink Dimensions an NPS of 79 and a retention rate of 95%.
HealthLink Dimensions is a leading provider of healthcare privacy-safe data solutions, trusted by organizations that demand accuracy, reliability, and responsive service. Our real-time, multi-verified provider database enables healthcare marketers to confidently target the right professionals and execute campaigns with precision. We combine data accuracy with strategic support to help clients improve engagement and achieve measurable results.